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Comment by noirscape

Adobes cancellation practices are literally illegal in the Netherlands by the way. The deceptive trick of "pay monthly for a full year" and then hitting you with the cancellation fee is against local law. (It's called de wet van Dam for the curious.)

You have to threaten their customer support with legal complaints to make them comply with it, it's super frustrating to deal with. They do fold immediately when you do this though, so they know it's illegal but hope the frustration of getting through customer support will deter people (and avoids the legal problems).

And yes I know you can just switch subscriptions and use the early cancellation period there to avoid the hit back fee from cancelling. It's the principle that's scummy.

parent noirscape 2 years ago

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