This is so strange, this is exactly how you
don't handle problems like this.
Write a blog post, explain what happened, explain who's affected and to what extent, explain if it can be fixed and what you're doing, and explain what you'll do to make sure it doesn't happen again.
Putting out a supposed hidden fix in the Drive for Desktop client, to see if it can recover files locally (?!) when the entire issue is files disappearing from the cloud, doesn't seem like it makes any sense.
Or if the problem really is solely with files that should have been uploaded but weren't, and nothing from the cloud ever actually got deleted, then explain and justify that as well -- because that's not what people are saying.
I don't understand what's going on at Google. If actual data loss occurred, trying to pretend it didn't happen is never the answer. As the saying goes, "the cover-up is worse than the crime". Why Google is not fully and transparently acknowledging this issue baffles me. The corporate playbook for these types of situations is well known, and it involves being transparent and accountable.
Write a blog post, explain what happened, explain who's affected and to what extent, explain if it can be fixed and what you're doing, and explain what you'll do to make sure it doesn't happen again.
Putting out a supposed hidden fix in the Drive for Desktop client, to see if it can recover files locally (?!) when the entire issue is files disappearing from the cloud, doesn't seem like it makes any sense.
Or if the problem really is solely with files that should have been uploaded but weren't, and nothing from the cloud ever actually got deleted, then explain and justify that as well -- because that's not what people are saying.
I don't understand what's going on at Google. If actual data loss occurred, trying to pretend it didn't happen is never the answer. As the saying goes, "the cover-up is worse than the crime". Why Google is not fully and transparently acknowledging this issue baffles me. The corporate playbook for these types of situations is well known, and it involves being transparent and accountable.