I'm not in the US, but in my country the fibre-provider and the ISP are unrelated companies. There are multiple fibre companies (typically an area is served by one or another of them although my area has two) and of course a couple dozen ISPs that do the ISP part.
This model works -really- well. ISPs compete on price, and service. Fibre folks do the physical stuff. Fibre companies are incentivised to get rolled out in an area first. ISPs can scale up without having to raise huge capital. And the roadside only gets dug up once (mostly the fibre is buried, although some makes use of existing pole infrastructure. )
It's one of those (rare?) cases where good regulation, and a free market collide, and the result us that everyone has fibre.
I say this not to gloat, but rather to show that it can be beneficial to separate access from service for best customer service.
[1] my first ISP went under. I switched to a new ISP within an hour after the cause of the outage was understood.
[2] a couple of outages have been ascribed to the fibre provider, the ISP escalates those for me, and have been rectified within the hour.
Who knew competition could lead to such good customer service...
This model works -really- well. ISPs compete on price, and service. Fibre folks do the physical stuff. Fibre companies are incentivised to get rolled out in an area first. ISPs can scale up without having to raise huge capital. And the roadside only gets dug up once (mostly the fibre is buried, although some makes use of existing pole infrastructure. )
It's one of those (rare?) cases where good regulation, and a free market collide, and the result us that everyone has fibre.
I say this not to gloat, but rather to show that it can be beneficial to separate access from service for best customer service.
[1] my first ISP went under. I switched to a new ISP within an hour after the cause of the outage was understood.
[2] a couple of outages have been ascribed to the fibre provider, the ISP escalates those for me, and have been rectified within the hour.
Who knew competition could lead to such good customer service...