Let's say that I hire you as a software engineer. I tell you to implement several new features in the product you are assigned to. But, you aren't allowed to read any documentation or source code of the project you are working on. It exists, but by law you aren't allowed to read it.
That's the situation TCS contractors are in. Now, laws are laws, and we have to follow them. There is always plenty of money to do things by the book. I thought this was a gov. project, not insurance, but the principle is the same. Transamerica is getting worse service because the contractor that they prefer wanted to look at documentation for a system they payed for. This is why enterprise IT is a legally mandated mess.
That's the situation TCS contractors are in. Now, laws are laws, and we have to follow them. There is always plenty of money to do things by the book. I thought this was a gov. project, not insurance, but the principle is the same. Transamerica is getting worse service because the contractor that they prefer wanted to look at documentation for a system they payed for. This is why enterprise IT is a legally mandated mess.