Banks in the UK do all sorts of scammy things, not for that purpose, but as part of their usual business
Judging by their frequent and long lectures about how I'd be liable for any fraud, it sounds like they've absolved themselves of responsibility too well to need to improve fraud protection
They send email from an unfamiliar domain, not the one customers know from their website, nor a subdomain thereof
They call customers and ask for security information
They ask for one-time codes on some calls from customers, but they also separately say it's something that only fraudsters do
All of the above risk causing customers to lower their guard to fraud
They fail to recognise repeat payees to validate payment details when taking international transfer instructions by phone, which risks fraud (if an invoice seeming to be from a regular supplier is actually from a fraudster) or other loss (if the payment details are misheard)
They also fail to recognise repeat payees when using transaction history to flag unusual activity, which only increases false positives, so it isn't as bad, but it's still annoying
Judging by their frequent and long lectures about how I'd be liable for any fraud, it sounds like they've absolved themselves of responsibility too well to need to improve fraud protection
They send email from an unfamiliar domain, not the one customers know from their website, nor a subdomain thereof
They call customers and ask for security information
They ask for one-time codes on some calls from customers, but they also separately say it's something that only fraudsters do
All of the above risk causing customers to lower their guard to fraud
They fail to recognise repeat payees to validate payment details when taking international transfer instructions by phone, which risks fraud (if an invoice seeming to be from a regular supplier is actually from a fraudster) or other loss (if the payment details are misheard)
They also fail to recognise repeat payees when using transaction history to flag unusual activity, which only increases false positives, so it isn't as bad, but it's still annoying