> Unplanned work happens unexpectedly, but it’s not unexpected. You know that there will be bug reports, you just don’t know when, where, and in what shape they will come up. The only thing that is certain is that they will appear.
I am tempted, half tongue-in-cheek, to suggest simply scheduling it:
09:00-09:30 get coffee and morning standup
09:30-11:30 work on project A
11:30-12:30 lunch
12:30-14:00 deal with the emergency of the day
14:00-17:00 work on project B
And for all that that's exaggerated for humorous effect, I actually have played with scheduling blocks of time for catching up on Slack messages, which is pretty similar really.
I am tempted, half tongue-in-cheek, to suggest simply scheduling it:
And for all that that's exaggerated for humorous effect, I actually have played with scheduling blocks of time for catching up on Slack messages, which is pretty similar really.