I once worked with this awful third-party software that caused tons of trouble for our clients. We had an in-house solution on the works, but some people wanted to renew the contract and keep using the same buggy software. Sometimes I would spend the whole day just fixing stuff on this system.
I made sure all the tickets opened by our clients went to the people who wanted to keep the old solution. It worked, we moved to our system and we rarely have issues with it.
I made sure all the tickets opened by our clients went to the people who wanted to keep the old solution. It worked, we moved to our system and we rarely have issues with it.