I’ve grown to appreciate Airbnb for big family trips (access to kitchens being a big plus).
It’s still very funny to me that the site and app look very good and I constantly see Airbnb design writeups but are UX nightmares. I constantly struggle to change certain fields, find my booking information, figure out what page I was looking at… every year there’s some new redesign that theoretically makes things better but I still walk away thinking I would love the website to just work like a faster booking.com or something (booking.com has its own issues, mainly speed, but at least it’s a list of things)
It’s still very funny to me that the site and app look very good and I constantly see Airbnb design writeups but are UX nightmares. I constantly struggle to change certain fields, find my booking information, figure out what page I was looking at… every year there’s some new redesign that theoretically makes things better but I still walk away thinking I would love the website to just work like a faster booking.com or something (booking.com has its own issues, mainly speed, but at least it’s a list of things)