In regards to the arrogance... I imagine they have to be like that in order to be able to sleep at night, they justify the scamming by saying (mostly to themselves) things like the West stole from the developing countries, so this is them stealing back, and they have to believe the victims deserve it so they can, I repeat, sleep at night. Another justification might be "Look at this stupid moron, I won't feel bad stealing from them because someone would inevitably do, since they're so dumb!", i.e. they have to believe the victims are dumb in order to convince themselves of the previous sentence.
Maybe it's a chicken and egg issue though, maybe only scumbag jerkoffs are attracted to this kind of scam-call-center work. Then again maybe most humans are easily manipulable that they go into such a call-center being a decent person and enter into a Stanford Prison Experiment situation...
Maybe it's a chicken and egg issue though, maybe only scumbag jerkoffs are attracted to this kind of scam-call-center work. Then again maybe most humans are easily manipulable that they go into such a call-center being a decent person and enter into a Stanford Prison Experiment situation...