Two game controller companies. Garvis (1998) & Mad Catz (2004)
My Gravis Xterminator's cable was coming out of the controller body. They shipped me a new one, and the box came with a return label. All free of charge.
My Mad Catz PS2 controller's tumbsticks had some stick-drift. They wouldn't replace the whole unit (out of warranty?) but did send me replacement parts for free. The rep. said they'd sent almost any replacement part for free.
My Gravis Xterminator's cable was coming out of the controller body. They shipped me a new one, and the box came with a return label. All free of charge.
My Mad Catz PS2 controller's tumbsticks had some stick-drift. They wouldn't replace the whole unit (out of warranty?) but did send me replacement parts for free. The rep. said they'd sent almost any replacement part for free.