"Beds are considered a cost center but are tolerated because they are the number one amenity requested by guests."
WiFi is just as much part of the service a modern hotel provides as a clean bed, nice breakfast and whatever else they might advertise. Why isn't it treated like that? Why aren't they putting ads on my pillow?
WiFi is just as much part of the service a modern hotel provides as a clean bed, nice breakfast and whatever else they might advertise. Why isn't it treated like that? Why aren't they putting ads on my pillow?