I'm in the middle of a problem with an item either mid-delivered or not delivered, with unresponsive retailer.
I started a dispute with my credit card company, but yesterday they emailed to tell me that they had "concluded their investigation" and that the item had indeed been delivered.
No further information. Just "it was delivered, you owe the retailer".
Apple Card uses Goldman Sachs for the bank and the customer service. While Apple may be an experienced provider of retail services, this sort of thing is relatively new to Goldman Sachs.
I contacted customer service and they believe that a report regarding the investigation will be sent to me. They might even have a delivery address. The order was placed four months ago...
Good luck getting through a situation like this with good outcome. It depends on all the players involved.
I started a dispute with my credit card company, but yesterday they emailed to tell me that they had "concluded their investigation" and that the item had indeed been delivered.
No further information. Just "it was delivered, you owe the retailer".
Apple Card uses Goldman Sachs for the bank and the customer service. While Apple may be an experienced provider of retail services, this sort of thing is relatively new to Goldman Sachs.
I contacted customer service and they believe that a report regarding the investigation will be sent to me. They might even have a delivery address. The order was placed four months ago...
Good luck getting through a situation like this with good outcome. It depends on all the players involved.