Is it really that bad? Services go down for a few minutes, maybe a few hours? A thousand other companies are down at the same time.
Grab lunch, come back, and it'll have fixed itself. Nobody blames you because it's just another provider outage -- whether it's Cloudflare or AWS or Microsoft or Gmail doesn't really matter, it's a convenient outsourcing of not just network admin but also blame.
The alternative is, what, doing it all in-house with a bunch of people on pager duty? Few companies can afford that. Diversifying across multiple cloud providers? Sure, if multi-nines uptime is really critical for your business.
For most small-med businesses, it's more valuable to be able to rapidly build on top of existing, professionally-maintained infrastructure in order to deliver some unique business value on top of it, than to recreate that basic network infra themselves. If you're not a FAANG, going down for a few hours a year isn't really a big deal. Especially when you can just blame it on an overall "internet outage at some big provider" rather than some internal fuck-up.
Grab lunch, come back, and it'll have fixed itself. Nobody blames you because it's just another provider outage -- whether it's Cloudflare or AWS or Microsoft or Gmail doesn't really matter, it's a convenient outsourcing of not just network admin but also blame.
The alternative is, what, doing it all in-house with a bunch of people on pager duty? Few companies can afford that. Diversifying across multiple cloud providers? Sure, if multi-nines uptime is really critical for your business.
For most small-med businesses, it's more valuable to be able to rapidly build on top of existing, professionally-maintained infrastructure in order to deliver some unique business value on top of it, than to recreate that basic network infra themselves. If you're not a FAANG, going down for a few hours a year isn't really a big deal. Especially when you can just blame it on an overall "internet outage at some big provider" rather than some internal fuck-up.