On a flight back from overseas recently, I was impressed how the entire process was plagued by bugs the whole way through, from cosmetic to functional. Nothing to do with flight controls, as it should be, but little things like HTML tags printed on my boarding pass, self check-in kiosks failing for me and everyone around me, in-flight entertainment systems needing rebooting...
I figured none of these things stopped me from paying them, so they have no reason to fix them.
But like the PDF with the HTML on it--no one even looked at the output. No developer, no QA, no test users. Or if they did, they didn't care. They just shipped it.
I'd have been embarrassed, but since having a dev fix it would apparently be a net loss to the company, it would have been wrong to do.
I figured none of these things stopped me from paying them, so they have no reason to fix them.
But like the PDF with the HTML on it--no one even looked at the output. No developer, no QA, no test users. Or if they did, they didn't care. They just shipped it.
I'd have been embarrassed, but since having a dev fix it would apparently be a net loss to the company, it would have been wrong to do.