I see a lot of comments that disagree with the article. Where I live in the US, the only grocery store near me has four self-checkout machines and only one other cashier on duty. This results in lines through the entire length of the store at all hours. People with $200 worth of groceries are checking themselves out and taking at least 20 minutes to complete the process. The people who have 12 items or less have to wait for a long time to leave the store.
I’m all for self-checkout if it is limited to 12 items or less because it is significantly slower to scan and bag groceries yourself than to have two people who are trained at this.
The process is so slow that we drive an additional 15 minutes away just to avoid that grocery store.
I’m all for self-checkout if it is limited to 12 items or less because it is significantly slower to scan and bag groceries yourself than to have two people who are trained at this.
The process is so slow that we drive an additional 15 minutes away just to avoid that grocery store.