Comment by cat_plus_plus

Ok guys, please actually explain instead of just pouncing. Why wouldn't text chat be more appropriate in this situation? I understand that ASL could be much more quick/fluent in a person to person interaction, plus it doesn't need any technical means of writing, whether pen and paper or a computer. But isn't technical support a rare use case where typing speed is not a big bottleneck and where also writing things out can help precision and cut down on having to repeat yourself? Given that resources are always limited, wouldn't it be better to invest in accessibility where that has the most impact rather than a corner case where other workarounds are available?