I had a similar issue with Apple a few days ago. I was running and an AirPod fell out of my ear and I just happened to be by a drainage drain. It fell through the grate. I immediately rode my bike to the Apple Store (still with a working case and left AirPod) and purchased a replacement right AirPod. The Apple person who helped disconnected the left one and told me to have it plugged in for 30 minutes so the case and AirPods could reconnect and connect to my phone.
Except they didn't. I brought it back to Apple after lots of phone calls and troubleshooting and Apple has now told me that something must have gotten messed up with the software. I am able to buy a new pair of AirPods if I would like to, or I can spend $250 for them to diagnose the issue (the price of a new set of AirPods).
I can't imagine having a problem like this that seems so obvious to be a software bug and passing that cost down to the consumer instead of making it right. I left the Apple Store in a worse situation than when I arrived. I had a working case and one working AirPod. I left with having spent $90 on my replacement AirPod, with none of them working.
I worked at Apple years ago in Apple Retail. I am shocked the people there thought this was the right approach to take. I love Apple products, but this is making me rethink the Apple ecosystem. I am certainly not buying another pair of AirPods. The environmental impacts of this also irk me. Instead of trying to solve the problem they want me to just throw away my AirPods and buy new ones.
If a company has a software issue and pushes the cost of that bug onto the consumer the company is incredibly unlikely to ever solve it. Apple pushed the pain point of their software issue onto the consumer. That's a painful experience as a customer.
Except they didn't. I brought it back to Apple after lots of phone calls and troubleshooting and Apple has now told me that something must have gotten messed up with the software. I am able to buy a new pair of AirPods if I would like to, or I can spend $250 for them to diagnose the issue (the price of a new set of AirPods).
I can't imagine having a problem like this that seems so obvious to be a software bug and passing that cost down to the consumer instead of making it right. I left the Apple Store in a worse situation than when I arrived. I had a working case and one working AirPod. I left with having spent $90 on my replacement AirPod, with none of them working.
I worked at Apple years ago in Apple Retail. I am shocked the people there thought this was the right approach to take. I love Apple products, but this is making me rethink the Apple ecosystem. I am certainly not buying another pair of AirPods. The environmental impacts of this also irk me. Instead of trying to solve the problem they want me to just throw away my AirPods and buy new ones.
If a company has a software issue and pushes the cost of that bug onto the consumer the company is incredibly unlikely to ever solve it. Apple pushed the pain point of their software issue onto the consumer. That's a painful experience as a customer.