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Comment by EstesPark

> As someone who spends a lot of time working with technology and did his stint in tech support, I have a certain natural recalcitrance to turning to the company itself for help. I presumed that I would be made to run through a litany of time-wasting tests to establish what I had already concluded. But without much in the way of recourse, I resolved to give it a shot and fired up a chat session.

And here is why I love apple. I can either spend all the time attempting to investigate and fix the solution in a way the author did, or I can simply pick up the phone and let Apple do it for me.

I can't imagine the pain had this been Google.

parent EstesPark 3 years ago

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