- Responsible for .nz tld are staffed by 4 technical employees doing 24x7 on call support
- Engagement surveys captured staff feeling fatigued and under resources at entire org level
- Hard to hire for roles due to specialisation
- Team moving away from BAU work to projects
- Issues raised by external partner but team had other immediate work pressures
- Had to contact ex-employee that use to worked there to help resolve
- Once a year critical take just done by one team member
- Many IT operations tasks have sufficient external dependencies that it is impossible to tell – for certain that the task will be successful in production without doing the task in the production environment. - We've all been there.
Sounds like InternetNZ should actually outsource all of this to an external party and just focus on governance work.
- Engagement surveys captured staff feeling fatigued and under resources at entire org level
- Hard to hire for roles due to specialisation
- Team moving away from BAU work to projects
- Issues raised by external partner but team had other immediate work pressures
- Had to contact ex-employee that use to worked there to help resolve
- Once a year critical take just done by one team member
- Many IT operations tasks have sufficient external dependencies that it is impossible to tell – for certain that the task will be successful in production without doing the task in the production environment. - We've all been there.
Sounds like InternetNZ should actually outsource all of this to an external party and just focus on governance work.