I'd spring for this. I spend a ton of time doing customer support that's pretty unnecessary, but not enough to hire an additional dedicated person. Outsourcing the whole thing would be a good idea.
I'd assume a basic per monthly fee of $xxx with a $x amount per interaction ($x for an email, $x*1.5 for a phone call, etc)
I'd assume a basic per monthly fee of $xxx with a $x amount per interaction ($x for an email, $x*1.5 for a phone call, etc)