What was the value they offered you when you took up using their service, and how does that rate now? Wouldn't it have been better to have had an alternative? Assuming you get this issue fixed, are you going to be re-evaluating how reliant you are on this one service for the future?
What was the value they offered you when you took up using their service, and how does that rate now? Wouldn't it have been better to have had an alternative? Assuming you get this issue fixed, are you going to be re-evaluating how reliant you are on this one service for the future?