Comment by rurcliped

What data is stored about an employee's justification for viewing a customer account? Is there an enumerated set of justifications such as "direct customer inquiry" versus "to be used for upselling other banking products" versus "IT debugging" etc. or is it free-form text? Is the justification process more complex if the bank knows that the customer is a public figure, celebrity, or maybe anyone who meets Wikipedia'a notability requirements?