Altering the deal is SOP where law permits it. Read any privacy policy or user "agreement" and note that they all have "Darth Vader" clauses where they get to alter the deal when ever it suits them. It's even your job to spam refresh on the page and use a diff tool to figure out what changed.
The difference is that these customers potentially can defend themselves with lawsuits and switching to a competitor.
The difference is that these customers potentially can defend themselves with lawsuits and switching to a competitor.