The Google Admin Console is randomly un-setting configs for managed Chromebooks.
We develop a Chromebook kiosk app for exams used at 50+ universities in Europe.
These universities use Chromebooks as cheap "exam laptops", sometimes in rooms of 1k+ students.
They use Google Admin to configure all these machines.
Since last week, exams are getting cancelled, because just when the students are about to start their exam, IT notices their config is (partially) wiped again.
The wiping doesn't happen immediately, the config is actually saved correctly. It just gets deleted after a few days.
We reached out to Google Dev support to raise this issue.
Google being Google responded that we "should contact the developers of the kiosk app"....that's us.
Thanks Google
(I mostly feel for all these students having studied hard for their exams and showed up in time, just for them to be send home again)
We develop a Chromebook kiosk app for exams used at 50+ universities in Europe. These universities use Chromebooks as cheap "exam laptops", sometimes in rooms of 1k+ students. They use Google Admin to configure all these machines.
Since last week, exams are getting cancelled, because just when the students are about to start their exam, IT notices their config is (partially) wiped again.
The wiping doesn't happen immediately, the config is actually saved correctly. It just gets deleted after a few days.
We reached out to Google Dev support to raise this issue. Google being Google responded that we "should contact the developers of the kiosk app"....that's us.
Thanks Google
(I mostly feel for all these students having studied hard for their exams and showed up in time, just for them to be send home again)