As someone who lives in Shanghai I know that this is patently false. Yes, the apps do have an option to choose if you want cutlery. However, the restaurants you order from will always throw cutlery packets in regardless of your choice.
The reason is that sometimes customers forget that they need cutlery, or click the box by accident, or the person preparing the order read it wrong. If the customer doesn't have anything to eat their food with they'll be understandably upset and leave a bad review. It's safer for the restaurant to always throw them in.
The reason is that sometimes customers forget that they need cutlery, or click the box by accident, or the person preparing the order read it wrong. If the customer doesn't have anything to eat their food with they'll be understandably upset and leave a bad review. It's safer for the restaurant to always throw them in.