Anyone remember the first question their Tier-1 support would ask?
"Do you own a computer?"
This was due to the fact that most of the people who called for support didn't understand what a CD-ROM was, and tried playing it in their CD music players.
That reminds me of one of the most popular questions in their chat rooms by the late 90's: "A/S/L?" While it did bleed over into other services, it was very AOL-centric. I'm happy it has long since faded into obscurity.
I completely forgot AOL used to be Q-Link.
Related memory: I was using still using a 300 baud modem with my C=64 when Q-Link launched. It was rather disappointing after having used other BBS for free. The same with AOL after having been using Gopher, IRC, Anonymous-FTP years prior.
But heck, they got my dad - and a lot of people who never used computers before - to learn how to send email. I did not appreciate the scale of how impressive that was until decades later.
I'm also impressed this many random memories popped up. Unexpected.
"Do you own a computer?"
This was due to the fact that most of the people who called for support didn't understand what a CD-ROM was, and tried playing it in their CD music players.
That reminds me of one of the most popular questions in their chat rooms by the late 90's: "A/S/L?" While it did bleed over into other services, it was very AOL-centric. I'm happy it has long since faded into obscurity.
I completely forgot AOL used to be Q-Link.
Related memory: I was using still using a 300 baud modem with my C=64 when Q-Link launched. It was rather disappointing after having used other BBS for free. The same with AOL after having been using Gopher, IRC, Anonymous-FTP years prior.
But heck, they got my dad - and a lot of people who never used computers before - to learn how to send email. I did not appreciate the scale of how impressive that was until decades later.
I'm also impressed this many random memories popped up. Unexpected.