Comment by oidar

Do I have to be a reporter with a major news outlet to get decent customer service? I've been having a reoccurring problem with Amazon that I've failed to get resolved with the online/phone/email customer service and I'm at my wits end. Amazon packaging insists on packing heavy bulky items (like a multi-pack carton of liquids) with delicate items resulting in the delicate items being damaged. It's clearly a packing problem, but there is no way for the customer service agents to annotate this in the packing system. I'm so tired of dealing with Amazon and trying to figure out the best way to get issues resolved with them. It's always refunded, but that doesn't fix the issue - I want it to stop happening and spending my time dealing with it.