I really don't think an insurance company should have 24,000 employees.
Even 240 employees sounds like too many to me.
They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it.
Assume 1 claim per customer per decade, and each claim takes an average of 10 minutes to handle (check video, spot check bills, make payment), thats 100 full-time claim agents.
The other 140 employees can make a great website, policy pricing algorithm, and be in the finance/HR department.
Even 240 employees sounds like too many to me.
They serve 10 million customers. Nearly every customer should be able to use an entirely automated online form for signing up and for making insurance claims. Claims should be settled entirely with the customer uploading a 1 minute video showing what damage occurred, plus the bill to fix it.
Assume 1 claim per customer per decade, and each claim takes an average of 10 minutes to handle (check video, spot check bills, make payment), thats 100 full-time claim agents.
The other 140 employees can make a great website, policy pricing algorithm, and be in the finance/HR department.