There is a difference between "We thought it was funny. We were wrong." and "We are sorry you were offended." The former makes the person in bad taste the responsible party. The later makes the "offended" person the responsible party.
When you say "We are sorry you were offended..." many people will read in to that "...but if it weren't for you being offended there would be nothing wrong with this."
A simple choice of words can make all the difference in the world.
When you say "We are sorry you were offended..." many people will read in to that "...but if it weren't for you being offended there would be nothing wrong with this."
A simple choice of words can make all the difference in the world.