> The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail to the customer."
I don't know how serious a crack in the front casting on a Tesla is, but this kind of policy is pretty egregious.
I don't know how serious a crack in the front casting on a Tesla is, but this kind of policy is pretty egregious.