> a rational person will blame the repairer, not Apple
Assumes facts not in evidence. My experience has been people tend to blame the platform supplier first and foremost.
1990s OEM computer maker loads a bunch of crapware on your PC? You're likely to blame Microsoft Windows.
SimCity doesn't run on Windows 95 because of a bug in SimCity? You're likely to blame Windows 95. Microsoft at least understood that dynamic.
iPhone acting weird? Apple's fault, obviously, no questions asked. It's the default position of consumers.
I agree with your assertion that this is a knock on the Apple brand for a certain subset of their audience. I don't think it matters to the lay user as much as it does to the power user.
Assumes facts not in evidence. My experience has been people tend to blame the platform supplier first and foremost.
1990s OEM computer maker loads a bunch of crapware on your PC? You're likely to blame Microsoft Windows.
SimCity doesn't run on Windows 95 because of a bug in SimCity? You're likely to blame Windows 95. Microsoft at least understood that dynamic.
iPhone acting weird? Apple's fault, obviously, no questions asked. It's the default position of consumers.
I agree with your assertion that this is a knock on the Apple brand for a certain subset of their audience. I don't think it matters to the lay user as much as it does to the power user.