Talking to them, I realise that a lot of it is just, "Wow, it's taking up much more time and money than I expected." While we can abstract away some of this time and money investment through better features and better UI/UX, a lot of them are just gunning for building a passive income engine without even investing much money and time in the initial stages. They are the classic get-rich-quick-passive-income-work-from-home crowd, if you will.
Certainly, there are many aspects of our SaaS platform that can be improved, but we have been constantly learning from our customers who are still continuing their subscriptions with us. So hopefully we are indeed improving our platform over time and tackling some core problems (sample bias, of course, but better than nothing).
P.S. Out of 39 people whom we surveyed over a few months (mostly people who continue to upgrade after the trial), 26 said that they will be "very disappointed" if they could not use our platform again, so hopefully this says something about our product/market fit.
Certainly, there are many aspects of our SaaS platform that can be improved, but we have been constantly learning from our customers who are still continuing their subscriptions with us. So hopefully we are indeed improving our platform over time and tackling some core problems (sample bias, of course, but better than nothing).
P.S. Out of 39 people whom we surveyed over a few months (mostly people who continue to upgrade after the trial), 26 said that they will be "very disappointed" if they could not use our platform again, so hopefully this says something about our product/market fit.