>What about things like "Stuck on XYZ because no one fixes it because it doesn't show any good metrics and management doesn't care about it.
I'm confused by your comment. How did you decide this was something worthy of fixing if it "doesn't show any good metrics"? If you can't quantify the issue in any manner, how do you determine it's worth doing?
I'm confused by your comment. How did you decide this was something worthy of fixing if it "doesn't show any good metrics"? If you can't quantify the issue in any manner, how do you determine it's worth doing?