We had a Costco couch that fell apart after a few months. I wanted to Craigslist it, but my wife wanted to return it. I carried it and the biggest load of shame I’ve ever felt in to the customer service counter and apologized profusely to the guy working there. He shrugged and said “man, it happens all the time, no problem. You wouldn’t believe the kind of stuff people return.”
Another Costco employee told me that they go by the 51% rule: if you have 51% of an item, they’ll take it back, even if it’s the bones and packaging from a two-month-old rotisserie chicken that you say you didn’t like.
Another Costco employee told me that they go by the 51% rule: if you have 51% of an item, they’ll take it back, even if it’s the bones and packaging from a two-month-old rotisserie chicken that you say you didn’t like.