The remarkable2 is a highly opinionated device. Like most strongly opinionated people, if your needs / incentives / perspectives align, you'll get on perfectly.
If not, you'll have a strong repulsion to the device.
They have an intentionally slow development cycle, which stays very true to Remarklable's interpretation on how to use the device.
I find that I align perfectly with the workflow imposed by the device (note-taking, PDF Markup, casual reading, specifically of magazines / PDFs).
I've tried other "kitchen-sink" android eInk devices (full-colour, etc) - and hated them for their confused approach.
However, the biggest reason to avoid remarkable are their anti-customer / flagrant disrespect for customer rights.
The lower-half of my device's screen began to malfunction, and eventually stopped working altogether. The EU has very clear laws on this situation: within the first year of purchase, the device must be replaced.
Remarkable initially refused to replace the device, eventually capitulated but sent a pen instead of the device, and then refused, once again, to replace the device. Bear in mind that I had sent my device to them.
Contact via the European Consumer Centres Network was ignored. I reached out politely to the CEO via email to ask for his attention to the situation. No reply.
Finally, when I initiated legal action against them, they proposed to replace the device with a "refurbished" device, and only when my lawyers insisted did I receive a new replacement device.
The craziest part is that I had purchased 6 devices for our team.
They have an intentionally slow development cycle, which stays very true to Remarklable's interpretation on how to use the device.
I find that I align perfectly with the workflow imposed by the device (note-taking, PDF Markup, casual reading, specifically of magazines / PDFs).
I've tried other "kitchen-sink" android eInk devices (full-colour, etc) - and hated them for their confused approach.
However, the biggest reason to avoid remarkable are their anti-customer / flagrant disrespect for customer rights.
The lower-half of my device's screen began to malfunction, and eventually stopped working altogether. The EU has very clear laws on this situation: within the first year of purchase, the device must be replaced.
Remarkable initially refused to replace the device, eventually capitulated but sent a pen instead of the device, and then refused, once again, to replace the device. Bear in mind that I had sent my device to them.
Contact via the European Consumer Centres Network was ignored. I reached out politely to the CEO via email to ask for his attention to the situation. No reply.
Finally, when I initiated legal action against them, they proposed to replace the device with a "refurbished" device, and only when my lawyers insisted did I receive a new replacement device.
The craziest part is that I had purchased 6 devices for our team.