When Microsoft does not have market-share lead, they are pro-customer in that market - hardware in this case. If Microsoft has the leading market-share and doesn't feel threatened, they are anti-customer, ie, Windows.
This usually holds for any large corporation.
"Elsewhere, Microsoft has been doing a better job ensuring that consumers have access to both service manuals and essential parts needed to independently repair the company’s hardware, ranging from its Surface tablets and laptops to Xbox game controllers."
Microsoft's Surface tablets and laptops (I didn't even know they sold laptops!) are a blip compared to Apple. Notably absent are Xbox consoles; they don't have a market-share lead in consoles, although though with their recent acquisition, they might in a few years. So yeah, no console right-to-repair nonsense.
Corporations are just like people: they act in their own interest, with the big difference that most people are moral and will consider how their actions might adversely affect others while corporations don't give a shit.
This usually holds for any large corporation.
"Elsewhere, Microsoft has been doing a better job ensuring that consumers have access to both service manuals and essential parts needed to independently repair the company’s hardware, ranging from its Surface tablets and laptops to Xbox game controllers."
Microsoft's Surface tablets and laptops (I didn't even know they sold laptops!) are a blip compared to Apple. Notably absent are Xbox consoles; they don't have a market-share lead in consoles, although though with their recent acquisition, they might in a few years. So yeah, no console right-to-repair nonsense.
Corporations are just like people: they act in their own interest, with the big difference that most people are moral and will consider how their actions might adversely affect others while corporations don't give a shit.