We’ve run Smallchat, a default-free saas app, for a few years now, supporting millions of users. Our experience: with low-operating-cost saas apps like this, you can add a paid tier with pro features if you get a lot of traction while keeping the base app free.
With Smallchat, for example, a small percentage of paid users more than covers the operating costs of our mostly-free user base.
With Smallchat, for example, a small percentage of paid users more than covers the operating costs of our mostly-free user base.