Couldn't agree more. Twilio has been profiting from these scammers for years. We had several calls with our account manager and "fraud expert", and the answer was always the same - migrate to Twilio Authy. The problem is that with Twilio Authy you are basically paying the same amount, it's just that the cut or "protection fee" is not going directly to scammers, but to Twilio.
The last time we talked to them, they bragged about how good their algorithm to detect fraud is and that we should take advantage of it by onboarding to Authy. I asked them why they just don't offer it to all customers, since their platform is enabling scammers. And the manager said, I'm paraphrasing here, "well, we are for profit company".
The last time we talked to them, they bragged about how good their algorithm to detect fraud is and that we should take advantage of it by onboarding to Authy. I asked them why they just don't offer it to all customers, since their platform is enabling scammers. And the manager said, I'm paraphrasing here, "well, we are for profit company".