Spare me the paragraphs of 'how did we get here' history and get to the point that's already in your title.
Based on what many site operators see anecdotally, people actually do want to talk to the chatbot because they just want answers to their questions and hand holding. How it's implemented/effectiveness is variable -- they will talk to it for a bit if they perceive they are being helped in some way. Chatbots and general site chat interfaces didn't spread everywhere without at least some data
Based on what many site operators see anecdotally, people actually do want to talk to the chatbot because they just want answers to their questions and hand holding. How it's implemented/effectiveness is variable -- they will talk to it for a bit if they perceive they are being helped in some way. Chatbots and general site chat interfaces didn't spread everywhere without at least some data