I know it's a joke, but I think if an SLA involved putting a CTO in stocks and throwing eggs at him then that'd encourage me to sign up for the service. Especially if the video of it were posted after every incident.
Instead we get refunded some pitiful amount when our business is seriously disrupted for an extended period of time.
Instead we get refunded some pitiful amount when our business is seriously disrupted for an extended period of time.