Every facet of the article is designed to wring sympathy, but it's worth asking the real question: what is this advocating for? What kind of change (or stasis) would the author actually prefer to see?
The existence of call-center work, which is intrinsically dehumanizing and unrelentingly laborious, is considered a failure of our society.
The replacement or automation of that work, which creates displacement and impacts the livelihood of people who cannot adequately retrain, is considered a failure of our society.
The existence of call-center work, which is intrinsically dehumanizing and unrelentingly laborious, is considered a failure of our society.
The replacement or automation of that work, which creates displacement and impacts the livelihood of people who cannot adequately retrain, is considered a failure of our society.
What, exactly, would constitute success?