As someone who's worked in customer service: you would not believe the number of people who contact customer service with "I've lost my password", even though there is a "lost password" link right on the login page. These people are helped by the service agent following a script and clicking the link on their behalf. This is what the AI will replace.
For many businesses it's not profitable to serve customers whose issues make them fall outside the golden path of standard procedures: an average call center employee can cost $30 for a complex customer question, if you add up all cost associated from the employees involved, obliterating any margin from that customer. I doubt that AI will change this much. So if you have a question that someone with HN-level IQ cannot resolve themselves then customer service cannot profitably help you. The best you can hope for is that someone will create a ticket that someone else will look at at some point if a lot of similar tickets accumulate.
For many businesses it's not profitable to serve customers whose issues make them fall outside the golden path of standard procedures: an average call center employee can cost $30 for a complex customer question, if you add up all cost associated from the employees involved, obliterating any margin from that customer. I doubt that AI will change this much. So if you have a question that someone with HN-level IQ cannot resolve themselves then customer service cannot profitably help you. The best you can hope for is that someone will create a ticket that someone else will look at at some point if a lot of similar tickets accumulate.