I see. Have you considered eliminating this configuration from your offering? It sounds like the terminology could confuse people, and it may be the case that they're assuming that a host isn't really what it is (a single host). This kind of thing is difficult for those seeking to build managed services, because I think people expect you to provide offerings that can't harm them when the cause is related to the service they're paying for and it's difficult to figure out which sharp objects they understand and which ones they don't. People should know better, but if they did would they need you?
If this sounds ludicrous, then I think I probably don't understand who Fly.io wants to be and that's okay. If I don't understand, however, you may want to take a look at your image and messaging to potentially recalibrate what kind of customers you're attracting.
If this sounds ludicrous, then I think I probably don't understand who Fly.io wants to be and that's okay. If I don't understand, however, you may want to take a look at your image and messaging to potentially recalibrate what kind of customers you're attracting.