Why would you buy a computer over the phone? I got a Dell a couple years ago and it was easy: I just went to the website, selected the model and options I wanted, put in my credit card number, placed the order, and a few days later got what I ordered in a box. I didn't order any extended warranty so I didn't get charged for one.
To extend this, why would you do anything over the phone if you can just do it through a website? Talking to humans is always going to cause errors and inefficiency; just getting the person to get your name spelled right is a challenge.
To extend this, why would you do anything over the phone if you can just do it through a website? Talking to humans is always going to cause errors and inefficiency; just getting the person to get your name spelled right is a challenge.