There is a trend right now for startups to push everything to Discord, including all support. It is an awful experience for users/customers for the reasons this post cites.
It takes way too much time to both figure out the channel structure and where to post, as well as search to see if a solution has been posted. You also have no idea if someone will actually answer.
If you run a startup and are thinking of moving everything to Discord, please seriously reconsider. It will be a bad experience for at least some of your users.
It takes way too much time to both figure out the channel structure and where to post, as well as search to see if a solution has been posted. You also have no idea if someone will actually answer.
If you run a startup and are thinking of moving everything to Discord, please seriously reconsider. It will be a bad experience for at least some of your users.