There are a bunch of factors—we look at your refund and chargeback rates, then your revenue and how much you have in your Stripe balance. For macro factors, the card networks may also sense an uptick in refund requests depending on the product/service you're selling.
That said, I see your email into our support team and we're taking another look at this now.
That said, I see your email into our support team and we're taking another look at this now.