You should try talking to people who work in customer service call centers, most of their calls are arrogant opportunists that aren't calling to fix any issues... but to get something extra.
"This item is scratched, so I want a 50% discount refunded" - comes to my mind. Most of customer service is dealing with Karens
"This item is scratched, so I want a 50% discount refunded" - comes to my mind. Most of customer service is dealing with Karens