If you want to see how enshittification truly hurts customers, simply check twitter during a storm at, say, Newark or O'hare. Thousands of people stranded in lines with airlines providing one, maybe two CSRs to service them – children crying, parents weeping, family reunions and weddings destroyed, business meetings cancelled.
It is a complete embarrassment how weak consumer protections are in the U.S. for travelers.
It is a complete embarrassment how weak consumer protections are in the U.S. for travelers.