This is particularly grubby behavior by Toast. They are already charging restaurants to use their platform. Reaching into every customer’s wallet for $0.99 (hidden fee) per transaction > $10 is greedy. They know it’s disgusting, which is why users have to click the Info button to see details about the fee.
Most customers will not notice and just pay this hidden fee, but that doesn’t make the practice palatable. There have to be other ways for Toast to achieve profitability.
Most customers will not notice and just pay this hidden fee, but that doesn’t make the practice palatable. There have to be other ways for Toast to achieve profitability.