This is based on the JD Power Initial Quality Survey which can't really be used to measure "quality" because they mix together "things customers get annoyed by" and "actual defects."
For example, if I'm annoyed by having to use the touchscreen in a Tesla Model 3 to open the glove box, that counts as a problem even if it has nothing to do with the actual build quality. So in this case it makes sense that more tech = more things to get annoyed about, whether or not the tech is reliable.
For example, if I'm annoyed by having to use the touchscreen in a Tesla Model 3 to open the glove box, that counts as a problem even if it has nothing to do with the actual build quality. So in this case it makes sense that more tech = more things to get annoyed about, whether or not the tech is reliable.